Smart Ring Groups
Never miss an important call. Ring multiple extensions at once or in sequence until someone is available to answer.
Incoming
Customer Call
Sales Team Group
Strategy: Simultaneous
Alice
Ringing...
Desk Phone
Bob
Ringing...
Mobile App
Charlie
Ringing...
Web Client
Simultaneous Ring
All extensions in the group ring at the exact same time. The first agent to pick up wins the call, minimizing wait times for clients.
Round-Robin Distribution
Distribute the workload fairly. This strategy rotates incoming calls evenly across your team so no single agent is overwhelmed.
Linear Hunt
Establish an exact order. Try the first extension, and only move down the list to the next person if the current agent doesn't answer.
No-Answer Fallback
Never drop a lead. If nobody in the entire group answers, safely route the call to a shared voicemail, an external number, or an IVR.
Mixed Extension Types
Combine on-premise hardware desk phones, remote mobile app softphones, and external cell numbers all within the same ring group.
Configurable Ring Timers
Gain precise control over timing. Set exactly how many seconds an extension or the whole group should ring before failing over.
Want to see Ring Groups in action?
Connect your team and ensure every call gets answered faster. Get started with a plan that includes advanced call routing today.