PBX Functions
ACDs
Automatic Call Distribution queues for high-volume inbound call centres.
Skills-Based Routing
Match callers to agents with the right skill set for faster, more effective resolution.
Queue Position Announcement
Tell callers their position in the queue and estimated wait time to reduce abandonment.
Hold Music & Messages
Play custom music or promotional messages while callers wait in the queue.
SLA Breach Routing
Automatically escalate or overflow calls that have waited beyond your target answer time.
Agent Login / Logout
Agents join and leave queues dynamically using feature codes from their own phone.
Real-Time Queue Dashboard
See live agent availability, queue depth, and wait times on a supervisor wallboard.
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