Accounts
Outbound CLI Mapping
Control exactly what number customers see when your team calls them.
Per-Extension CLI Override
Assign a specific outbound number to each extension regardless of which trunk the call uses.
Department Number Pooling
Present a shared department number for all agents in Sales, Support, or other teams.
Trunk Fallback Rules
Define a default CLI per SIP trunk for calls that have no per-extension override set.
Verified Number Presentation
Only present numbers you own and have verified to comply with carrier CLI regulations.
Emergency CLI Separation
CLI mapping rules are kept separate from E911 CLI to prevent accidental override.
Real-Time Changes
Update CLI mappings from the portal — changes apply to the next outbound call immediately.
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