Accounts
Provision and manage individual SIP user extensions across your PBX. Every extension ships with a complete toolkit — from security to auto-provisioning.
Security
Enforce SIP authentication, TLS/SRTP encryption, and IP whitelisting per extension.
- ▸ TLS signalling & SRTP media encryption
- ▸ SIP authentication with strong password policy
- ▸ Per-extension IP access control lists
- ▸ Failed authentication alerting
Settings
Configure extension-level preferences: codec order, ring timeout, and concurrent call limits.
- ▸ Preferred codec ordering (G.711, G.722, Opus)
- ▸ Max concurrent calls per extension
- ▸ Ring timeout duration control
- ▸ NAT traversal & ICE settings
Call Recording
Enable on-demand or automatic call recording per extension with cloud storage.
- ▸ Always-on or on-demand recording toggle
- ▸ Encrypted storage with download access
- ▸ Consent announcement option
- ▸ CDR integration for recordings
Call Handling
Set always-on, no-answer, or busy forwarding destinations per extension.
- ▸ Unconditional forwarding
- ▸ No-answer forward with timeout
- ▸ Busy forward to alternative number
- ▸ Sequential or simultaneous ring groups
Address Book
Personal speed-dial contacts and shared phonebook scoped to each extension.
- ▸ Private & shared contact lists
- ▸ BLF / presence key assignments
- ▸ Import contacts via CSV
- ▸ Click-to-call from web portal
Follow Me
Ring multiple numbers in sequence or simultaneously when the extension is dialled.
- ▸ Ordered ring list with per-entry timeout
- ▸ Parallel ring all devices at once
- ▸ Caller ID passthrough option
- ▸ Prompt caller before connecting
Mailbox
Each extension gets its own voicemail box with custom greetings and email-to-voicemail delivery.
- ▸ Record custom unavailable & busy greetings
- ▸ Email notification with WAV attachment
- ▸ Visual voicemail in web portal
- ▸ PIN-protected access from any phone
Password
Self-service SIP credential reset and web portal password management per extension.
- ▸ SIP password change from portal
- ▸ Web portal login password reset
- ▸ Password strength enforcement
- ▸ Audit log of credential changes
Auto Provisioning
Zero-touch provisioning templates for popular desk phones and ATAs via MAC address.
- ▸ Polycom, Yealink, Grandstream support
- ▸ MAC-address based device assignment
- ▸ Remote firmware update trigger
- ▸ Config push on save
Package Status
View the active plan, feature limits, and usage stats attached to each extension.
- ▸ Active plan and seat entitlement display
- ▸ Minute & SMS usage counters
- ▸ Feature availability at a glance
- ▸ Upgrade prompts when near limit
Upgrade
Promote an extension to a higher plan tier directly from the extension profile.
- ▸ One-click seat upgrade flow
- ▸ Proration calculated automatically
- ▸ Immediate feature activation
- ▸ Billing summary before confirm
Delete
Safely remove an extension with optional data retention for recordings and CDRs.
- ▸ Soft-delete with 30-day recovery window
- ▸ CDR & recording archive options
- ▸ DID re-assignment before deletion
- ▸ Admin audit trail entry on delete
Get started with a plan that includes this feature today.